Booking Terms and Conditions
Please note
- the
tariff and Special 3 Night Offer are only available when booking direct
with Montfort Cottage using the book online button below and are not
available on any other online commission based reservation websites.
Don't forget to check our availability by clicking the Book Online
button below.
Reservations
- can be made by telephone,
fax, e-mail, post or directly online using our computerised
online reservation system.
Arrival
Time - we operate a flexible
arrival time policy from 11am until 9pm. Although we cannot guarantee your room will be ready
before 2pm you are welcome to check-in before this time, leave your
luggage and collect your room key.
Check-out
- by 11.00am on
the day of departure.
Deposit
- valid credit or debit card details are required
as
security for a reservation.
We require the
start and expiry dates (and/or issue number), the 3 digit security number
from the back of the card (on the signature strip), the postcode and
house number relating to the cardholder.
A
non-refundable deposit
of £50 is deducted from your card at the
time of booking. The following cards are accepted:
Balance
of account -
is payable on arrival by either cash,
credit or debit card. Credit card payments are subject to 2.5% handling
fee. Please note Montfort Cottage is no longer able to accept payment by
cheque.
Cancellation Policy
- a confirmed reservation to stay at Montfort Cottage, whether by
telephone, e-mail or in writing, constitutes a contract in law. Please
note your deposit is not refundable under any circumstances. However,
should you need to cancel your stay at Montfort Cottage, providing you
give seven or more days notice, we will offer you a transfer of dates
which must be taken within 3 months of the original date of stay (Bank
and/or Public Holiday periods and Valentine's are exempt).
Should you cancel your reservation with
more than 7 days notice, you will not be liable to pay the balance.
For cancellations with less than 7 days notice, or curtailment of stay
for any reason, you will still be liable to pay for the booking in
full, even if we have not yet received your balance. If we are able to
re-let the room before the date of your stay, you will no longer be
liable for the balance.
We recommend you take out
holiday/cancellation insurance to cover this cost, as there are no
exceptions to the above terms and conditions.
Allocation
of Room -
we will always do our best to accommodate
requests for a specific room, however, due to the needs and/or
constraints of the business, Montfort Cottage reserves the right to
allocate guests an alternative room within the guest house, equal to
or better than the one requested, should the need arise.
Non Availability of Room
- we would only cancel your booking if
accommodation was unavailable for reasons beyond our control. We
would attempt to offer you alternative accommodation, however if this
was not possible, or unacceptable to you, then we would refund all
monies paid by you. Our liability would not extend beyond this
refund.
Damages and Breakages -
please be aware that you are responsible and liable for any breakage
or damage you cause to the property, or its contents, during your
stay. Please take care and report any such breakage or damage should
they occur. We do not normally charge for minor accidental breakages,
but we may charge you the full cost to repair or make good any
significant breakage or damage caused by misuse, or if you fail to
notify us during your stay.
Liability
- please be aware that
Montfort Cottage does not accept any liability for any damage, loss or
injury to any member of your party or any vehicles or possessions, unless
proven to be caused by a negligent act by ourselves or our employees or
contractors whilst acting in the course of employment.
